I ordered WSJ on August 29th and by September 9th had received only 3 papers, in spite of 3 calls with customer service. The customer service kept telling me they would handle it and have a supervisor call me (I'm still waiting for that call).
Finally, and I've been a loyal customer for 5 years, I quit trying and cancelled my paper. The surprising thing was WSJ couldn't care less! The customer service representatives are automatons and did not even try to talk me out of it. Moreover, no one has ever responded and tried to fix the problem or get me back as a customer.
Therefore, even though I LOVE the paper, I will not do business with them.
I just ordered "The Economist" and am keeping my fingers crossed that the U.S. mail is more responsible than the Wall Street Journal.
Monetary Loss: $200.