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This paper and its customer service depth have gone from bad to worse

I cancelled the subscription two years ago but they are still taking the money from my cards C to make make matters worse have taken on some months two lots of monies !

I have emailed them three times in the last 10 days ( no response ) eventually I spoke to a woman with very limited English who informed me that there was no trace of the cancellation - no explanation as to why they are taking two lots of subscription and no apology

They are disgraceful

Product or Service Mentioned: The Wall Street Journal Subscription.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Aug 10, 2016.
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