Contact The Wall Street Journal Customer Service
The Wall Street Journal Phone Numbers and Emails
Toll-Free Number:
-
(800) 441-8323Thailand
Customer Service:
-
(609) 627-1351Toll free
-
(212) 416-2000
-
(800) 568-7625
The Wall Street Journal Emails:
Customer Service
Corrections/Feedback, Editor, Opinion or Editorial Page
General Info
Contact Information
The Wall Street Journal Website:
The Wall Street Journal Help Center:
Corporate Office Address:
The Wall Street Journal
1211 Avenue of the Americas
New York,
New York
10036
United States
Other Info (opening hours):
Monday - Friday: 7am to 8pm EST
Saturday: 7am to 3pm EST
How Good is The Wall Street Journal's Customer Service?
Summary of The Wall Street Journal Customer Service Calls
475
TOTAL
CALLS
CALLS
03:48
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Wall Street Journal?
Shipping and Delivery Question:
- “No Saturday delivery 2 weeks in a row”
- “Paper arrived soaked by rain”
- “No paper and not being delivered to mailbox”
Activation/ Cancellation Question:
- “Cancellation of app”
- “Subscribe”
- “Cancel subscription”
Account Question:
- “Subscription problem”
- “Start new s subscription”
- “For a new subscription”
Product/ Service Question:
- “Don't get digital access”
- “News tip about Citicorp global internet outage”
- “Subscription”
Staff Question:
- “Customer Service”
- “Suspended service”
- “I need to interrupt service”
Cards Question:
- “Update credit card”
- “Declined card”
- “Card blocked”
Payments and Charges Question:
- “Need copy of invoice”
- “Payment”
- “Billing help”
Request for Information Question:
- “About apartment rentals”
- “Confirm on line 4.00 month”
Return/ Replace Question:
- “Change my address”
Website/ Application Question:
- “I want to know the cost of a subscription for just the weekend edition and it is nowhere on your website”
Other Question:
- “Unanticipated change in rate”
- “WSJ magazine”
- “Can't subbscribe”
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The Wall Street Journal