The Wall Street Journal
Reviews and Complaints
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Verified Reviewer | Ponte Vedra Beach, FloridaTremendous 25 day delivery problem
Non-delivery
User's recommendation: Las Vegas area delivery sucks. I have not deceived the courtesy of a response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ponte Vedra Beach, FloridaTremendous 25 day delivery problem
Time of delivery used to be by 5am. I could even live with 6am but it is late. I understand that the man is new and I will be patient.
User's recommendation: good paper
Delivery is *** Awful
Delivery is so bad. That's it.
Paper arrives HOURS after I leave in the morning. :( I am so exhausted of calling to report issues that will never be resolved.
User's recommendation: If you like reading the paper in the evening, enjoy.
Delivery problem
Poor subscriber experience
User's recommendation: Do NOT engage!
Quality is far from what it should be, what it has been in the past
Absolutely dreadful customer service
- Bad faith
Last weekend no paper, this weekend the paper was water logged/soaked and now unreadable. I wonder what will be next, the paper on fire?
User's recommendation: Be careful with he who delivers your paper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rockville, MarylandI thought I had annual digital subscription but it has disappeared
Preferred solution: Apology
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canonsburg, PennsylvaniaDeliveryissues
Preferred solution: Full refund
WSJ is great. This website bites ***
User's recommendation: I am mindless dictating in this section so I satisfy some sort of length requirement. Do not use this website. It gives *** information. The Wall Street Journal is great.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tallahassee, FloridaDelivery and customer service is rubbish
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid subscribing to the printed media!
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Thank you. I am now considered a NEW member.
I have been a customer for years but in June I had to update my credit card and at that time they said my rate would be higher. I agreed to the new rate and have been paying that rate monthly since June. Never received a weekend print copy and did not have access to digital. Every time I tried to read an article, it said my subscription has expired.
So I called, and I called, and I called. Finally got someone to admit that there was a problem but it is now fixed so I should get a paper this weekend and I was actually able to log in and access the digital version. What happens to the $40 that I paid for six months??? NOTHING.
We are sorry. Unfortunately, it doesn't seem like I am the only one with the problem.